Frequently Asked Questions

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Yes, we provide in-person counseling in Amarillo and Pampa, TX, as well as telehealth services for clients across Texas.discounts.

We work with anxiety, depression, trauma, stress, women’s mental health concerns, relationship issues, and life transitions.

Yes, we accept several insurance plans and also offer self-pay options. Please contact us to verify your benefits.

Our therapists use evidence-based and trauma-informed approaches tailored to each client’s needs. Modalities offered may include Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), trauma-informed therapy, exposure-based approaches (including ERP when appropriate), mindfulness-based techniques, and supportive therapy. Treatment approaches are individualized based on goals, symptoms, and client preferences.

If you have concerns about the services you received, we encourage you to contact Brighter Day Counseling Services directly so we may address your concerns promptly.

If you wish to file a formal complaint with the licensing board, you may contact the Texas Behavioral Health Executive Council (BHEC).

Texas Behavioral Health Executive Council (BHEC)
📍 Website: https://www.bhec.texas.gov
📞 Phone: (512) 305-7700
📧 Email: bhec@bhec.texas.gov

You may also submit a complaint online through the BHEC website.

What is a Good Faith Estimate?
Under the No Surprises Act, you have the right to receive a Good Faith Estimate that explains the expected cost of your mental health services. This applies to clients who are uninsured or who choose not to use insurance.

What does a Good Faith Estimate include?
A Good Faith Estimate shows the expected charges for therapy services based on information known at the time the estimate is created. It does not include unknown or unexpected costs that may arise during treatment.

Can I request a Good Faith Estimate?
Yes. You may request a Good Faith Estimate before scheduling services or at any time during treatment.

What if my bill is higher than my Good Faith Estimate?
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill under federal law.

Where can I learn more about my rights?
For more information about your rights under the No Surprises Act, visit www.cms.gov/nosurprises or call 1-800-985-3059.