Frequently Asked Questions

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Yes, we provide in-person counseling in Amarillo and Pampa, TX, as well as telehealth services for clients across Texas.discounts.

We work with anxiety, depression, trauma, stress, women’s mental health concerns, relationship issues, and life transitions.

Yes. Brighter Day Counseling Services accepts many insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, Optum, Medicare, Ambetter, Superior HealthPlan, and others. Insurance participation may vary by provider and plan. Please contact our office to verify your benefits.

The cost of counseling varies depending on the service provided and your insurance coverage. We also offer self-pay options and reduced-fee counseling services through counseling interns when available. Please contact our office for current rates.

Yes. We provide secure telehealth counseling services for clients throughout Texas. Telehealth allows you to attend sessions from the comfort and privacy of your home while receiving the same quality care as in-person counseling.

Our clinicians work with children, adolescents, adults, couples, and families. Each therapist has different specialties and populations they serve.

Your first session is an opportunity to discuss your concerns, goals, history, and what you hope to achieve through counseling. Your therapist will gather information, answer questions, and work with you to develop a plan for treatment.

If you have concerns about the services you received, we encourage you to contact Brighter Day Counseling Services directly so we may address your concerns promptly.

If you wish to file a formal complaint with the licensing board, you may contact the Texas Behavioral Health Executive Council (BHEC).

Texas Behavioral Health Executive Council (BHEC)
📍 Website: https://www.bhec.texas.gov
📞 Phone: (512) 305-7700
📧 Email: bhec@bhec.texas.gov

You may also submit a complaint online through the BHEC website.

What is a Good Faith Estimate?
Under the No Surprises Act, you have the right to receive a Good Faith Estimate that explains the expected cost of your mental health services. This applies to clients who are uninsured or who choose not to use insurance.

What does a Good Faith Estimate include?
A Good Faith Estimate shows the expected charges for therapy services based on information known at the time the estimate is created. It does not include unknown or unexpected costs that may arise during treatment.

Can I request a Good Faith Estimate?
Yes. You may request a Good Faith Estimate before scheduling services or at any time during treatment.

What if my bill is higher than my Good Faith Estimate?
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill under federal law.

Where can I learn more about my rights?
For more information about your rights under the No Surprises Act, visit www.cms.gov/nosurprises or call 1-800-985-3059.